Suggested readings to help you:

Communication Tools of the Trade
Strategic Planning or Crisis Communications Workbooks
Pamela Krider
(Send me an email and I’ll send you a free copy of either or both.)

First Impression Best Impression
Janet G. Elsea
(get it on Amazon)

Leadership and Self-Deception
The Arbinger Institute

Crucial Conversations
Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

Great Communication Secrets of Great Leaders
John Baldoni

Hardball For Women
Pat Heim, PH.D. with Susan K. Golant

What Got You Here Won’t Get You There
Marshall Goldsmith